maya@ferrule.studio · +31 10 204 7718

Digital product

2025

Norrø Bank

A member app redesign that cut payment support tickets by 41% in its first month.

Client

Norrø Bank

Services

Research · UX · UI · Design system · Build

Team

Lead, producer, 3 designers, 4 engineers

Year

2025

01 · The problem

Norrø is a member-owned bank with 400,000 members and a support queue full of the same question: did my payment go through?

02 · What we did

We rebuilt the pay flow around a single honest status, designed a component library with the bank's engineers, and shipped to a staging link every Friday for eleven weeks.

Fig. 1–2 · Photographed on site, graded in the studio

Norrø Bank

03 · What changed

−41%

payment tickets

4.6

app store rating, from 3.1

Payment support tickets dropped by 41% in the first month and the app rating rose from 3.1 to 4.6.

“

Ferrule found the problem in week two, and it wasn't the one we'd briefed.

Ida Sørvik, Head of Product

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Keep looking. Pip will wait.

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Norrø Bank

Norrø is a member-owned bank with 400,000 members and a support queue full of the same question: did my payment go through?

Norrø is a member-owned bank with 400,000 members and a support queue full of the same question: did my payment go through?

We rebuilt the pay flow around a single honest status, designed a component library with the bank's engineers, and shipped to a staging link every Friday for eleven weeks.

We rebuilt the pay flow around a single honest status, designed a component library with the bank's engineers, and shipped to a staging link every Friday for eleven weeks.

Ferrule found the problem in week two, and it wasn't the one we'd briefed.

Keep looking. Pip will wait.

Norrø Bank

Norrø Bank

Oda Audio

Oda Audio

Vela Museum

Vela Museum

Something like this, for you? Tell Pip what you are making.

Something like this, for you? Tell Pip what you are making.